PRIVACY & COOKIES
Ravensbourne is committed to respecting and preserving your privacy. Please read the following policy to understand how we use and protect your information, including information obtained from those visiting and using Ravensbourne’s websites.
Information that we collect from you
We collect information about you:
- when you provide us with your personal details (such as your name, contact details, e-mail address etc) by registering with us, submitting an enquiry or booking a place at an event via our websites.
- when you respond to surveys which we ask you to complete for research purposes.
- from your usage of our websites and any other information you post back to our websites, e-mail or otherwise send to us.
Use of your information
We use your information:
- to enable us to supply you with the goods, services or information that you have requested.
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- to analyse the information we collect so that we can administer, support, improve and develop our services, including but not only our websites, to best suit your needs.
- to notify you about changes to any our services.
- to ensure that content from our websites is presented in the most effective manner for you and for the device you are using to access our online services.
We may contact you by post, telephone or fax as well as by e-mail and SMS. If you change your mind about being contacted in the future by any of these means then please let us know.
Storage of your information
Where we have given you (or where you have chosen) a password which enables you to access certain areas of, or services on, our websites, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Some areas of the website use third-party software facilities such as PayPal. Please note that data storage on PayPal systems, and the communication between PayPal and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest versions of any third-party code used, and continually review their own proprietary code.
Disclosure of your information
Authorised personnel within Ravensbourne will be able to access the information you provide to us. We may also disclose your information to other third parties who act for us for the purposes set out in the policy or for purposes approved by you.
Unless required or permitted do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
IP addresses, cookies and your devices
We may collect information about the device you are using to access our online services, the operating system and browser type used and your IP address. This information is statistical data about users’ browsing actions and patterns and does not identify any individual. It is used to inform improvements to the website, for system administration, and to report aggregate information to third parties.
For the same reasons, we may obtain information about your general internet usage relating to our websites by using a cookie file which is stored on the hard drive of your computer. We use this information to track your movements through our websites, to find out how the websites are being used and to assess its usefulness. Personal information about you is not collected during the tracking process.
Websites and cookies
By using this website you consent to the collection, processing, retention and use of your personal information in accordance with this policy.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.
Please help us keep our records updated by informing us of any changes to your email address and other contact details.
We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on the website in question.
You have the right to ask for a copy of the information held by us in our records. Please see FOI.
Our websites may, from time to time, contain links to websites of third parties. Please note that if you follow a link to any of these websites, you are effectively transferring over to said third party websites. Please note that at the point of transfer the responsibility for all things related to your data transfers to the third party website. Third party websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have any queries concerning your personal information or any questions on our use of the information then please contact us using the mail form on the Contact Page